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ADSL 2+

Speed
Speeds as fast as your copper line supports up to 10Mbps
Fit for Purpose
Ideal for Small or Home Offices needing entry level value for money broadband
From $60/Month
Usage
Unlimited National Data
25GB of International Data Included
Lead Time
Get Online within 3-7 working days
Support
Business Grade New Zealand based Technical Support ready to help you when you need it.
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VDSL 2+

Speed
Speeds as fast as your copper line supports up to 80Mbps
Fit for Purpose
Ideal for Medium to Large Businesses with Power Users who need bandwidth to get the job done
From $70/Month
Usage
Unlimited National Data
25GB of International Data Included
Lead Time
Get Online within 3-7 working days
Support
Business Grade New Zealand based Technical Support ready to help you when you need it.
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UFB

Speed
Ultrafast Speeds from 30Mbps all the way up to 200Mbps
Fit for Purpose
NZ's Next Generation Ultra Fast Fibre Broadband ideal for Small to Large Businesses
From $60/Month
Usage
Unlimited National Data
25GB of International Data Included
Lead Time
3 working days (UFB Installed)
6-8 weeks (New UFB Installs)
Support
Business Grade New Zealand based Technical Support ready to help you when you need it.
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Premium Fibre

Premium Fibre by HD is the perfect solution to use in a private network capacity to provide connectivity between your sites and directly to your services in our datacentre.

Wan Services

HD's Managed Wide Area Network (WAN) solutions are designed for you. It is a cost effective & easy way for your business to securely connect multiple offices, branches or sites together.

Albany WiFi

Our high performance WiFi is a business grade service, providing your business direct connection to our Fibre network without the need for physical wires.

FAQ

You may add this to your order, however this is included for UFB
To check the speed you're getting from your DSL broadband plan you can use this speed test tool here.
Once logged into the "My account" area on our website go to "My Products" then click on "Information" for the desired DSL product. When the page loads, select "Usage Meter" at the bottom of the page to see your data usage breakdown.
VDSL2

Connection type: PPPoE

Username: The username you chose during the online sign-up process in the format of "*Your Username*@xdsl.hd.net.nz"

Password: The password you chose during the online sign-up process


WAN / Internet VLAN ID: 10
MTU: or 1492



ADSL2+

Connection type: PPPoA

Username: The username you chose during the online sign-up process in the format of "username@adsl.hd.net.nz"

Password: The password you chose during the online sign-up process

Encapsulation: VC-Mux

VPI / VCI: 0 / 100
The following nameservers can be used for outbound DNS resolution by hosts on our network:

113.21.227.244
113.21.227.20

These should be placed in /etc/resolv.conf (for *nix - you may need to use distribution-specific configuration tools) or configured through Windows for your ethernet device.

Access to these nameservers are by default restricted to HD customers only - if you have a reason for access, please get in touch.
While DSL is generally a reliable technology, problems do happen from time to time. If you are currently experiencing a fault or think you might in the future, this guide is essential reading.

General Information

DSL Faults Tend to balance equally between the following causes:
* ‘End User' (you) Configuration error / Modem or Filter Fault.
* Line Problem, Exchange Problem or outage within the Spark NZ network
* HD Problems - These tend to affect a lot of users at once

The first thing to do when looking at any sudden problem is work out if it is affecting everyone or just you.

The best way to find out where a problem lies is to check the Service Status by logging into our website and going to https://my.hd.net.nz/networkissues.php. You can also call any of our contact numbers and press 8 for Support followed by 1 for network status.

Synchronisation Problems
Synchronisation (sync), is the phrase used to describe the physical connection between your DSL Modem and the DSLAM at the exchange. Sync should always happen when you have an active and working DSL line and is not related to your actual ISP connection.

Sync is normally indicated by a solid green ‘link' light (sometimes also called sync, DSL, WAN, Internet or showtime).

If you don't have sync, you won't be able to login to any of the test logins as your connection is not active. Possible causes of a loss of Sync are:
* An Exchange Fault
* DSL Not enabled yet
* DSL Ceased (Cancelled)
* Faulty Line Splitter (AKA Micro Filter)
* Faulty Modem / Router
* Telephone line losing quality - Line noise, electronics on the line, or a short on the line

If you are unable to get sync on your line, the following may assist in ruling out some of these items:
* Ask other people who use your local exchange whether they have the same problem - This is not always conclusive as many exchanges have multiple DSLAMs, of which only one might have a problem.
* Try the connection without splitters. (Master socket, all other phone equipment disconnected).
* Try a different modem - This isn't always possible, but if you know anyone with DSL, trying their equipment on your line is a very worthwhile test. Bear in mind that USB modems are notorious for losing sync intermittently, so if you have one, try a different type - This topic is covered further down the guide.


Disconnection Problems

People have a habit of reporting drops in Sync as being disconnected. It is important to differentiate the two. If you are losing Synchronisation on your modem or router, please refer to the section above.

If however your Synchronisation is remaining solid, but your DSL (PPP Layer) connection to the HD seems to become disconnected, this is most likely related to one of the following:
* DSL Network / HD Network Problems - Check the service status page: https://my.hd.net.nz/networkissues.php.
* Internal Wiring Problems - make sure you have tried the connection directly into the master socket with no extension leads and also make sure that you removed all other devices from the line when doing this (phones, faxes, sky etc).
* Filters - Try with multiple splitters and also dig out an old 56K modem cable and try without splitters (but again make sure nothing else is plugged into the line when you do this).
* Hardware - Make sure you have re-installed the drivers to your modem to see if this resolves the issue. Also, if possible, try and borrow another modem from a friend and see if that works - or alternatively, take your modem to a friends and try to connect to their broadband account (it doesn't matter which ISP they are with).
* Telecom Line problems - If you have checked all the above and still have an issue HD can get Chorus to look into this further.
* DNS problems (i.e. not getting disconnected, but unable to get to any sites)
* Idle timeout, or "Disconnect when not in use" setting

When attempting to diagnose your fault, support will need to rule out all of the above in order to diagnose the problem. Speed Problems

Speed problems can have a many causes:
* Exchange Contention
* Unknown Spyware or a Virus
* DoS against your IP
* Faulty or over capacity Exchange
* Mis-configured user equipment
In order to quantify any speed problems, there are many speed checkers available for your use. Speed checkers provide an indication of the speed available on your connection. They are not always accurate, and results should be taken more than once at different times of the day to get clear results.
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