Visionary, Business strategist, Innovator. Ben is a self-taught tech expert who built the HD Group from a startup to a successful company. Ben's professional expertise includes strategy, product development, business analysis, IT operations, digital assets and hardware procurement. His entrepreneurial spirit is now focused on blockchain-based platforms and other fintech solutions.
Entrepreneur, Business strategist, Institution-builder. He saw potential in Ben's business idea and has guided the HD Group every step of the way. Danny has over 50 years' experience in international trade spanning a variety of industries. He founded his first company at 20. By 28, he began expanding his business with large-scale investments in startups and established businesses throughout Australasia.
System and Network Administrator
Guy joined HD in 2009, when it was still a web hosting provider with a couple of leased racks operating out of Ben's house. He has since become one of HD's core staff members, helping build HD into what it is today - and has since finished the Computer Science degree he was halfway through at the time. Guy has an active interest in all things operational and enjoys spending time with his daughter in the weekends. He's a keen boater, you may seem him sailing on the Hauraki Gulf this summer!
Chief Information Officer
Strategist, Security Analyst, Engineer. Brad oversees HD Group's technology-related strategies and initiatives. He monitors the company's operational needs and plans the deployment of tech infrastructure. Brad also leads the design and customisation of tech platforms to ensure optimal performance. He has been in the IT sector for over 10 years.
Senior Cloud Engineer
Systems Architect, Cloud Engineer, Security Analyst. George has a keen interest in high-end technologies and has been working on the HD Cloud computing team since 2014. He is experienced with different cloud services, system automation, cloud security and technical and business applications of cloud.
Senior Software Engineer
Full-stack Developer, Database Architect. Peter enjoys experimenting with new web technologies as much as driving his car. He has been commercially involved in PHP web development since 2011. Peter has a Bachelor Degree in Computer Science from Waikato University.
UX/UI Designer, Front End Developer, Coder. Sheldon has a strong eye for design and enjoys pushing pixels and lines of code and graphics. He plans, experiments with codes, maintains and upgrades online platforms. He also monitors online traffic and works on SEO and SEM.
Service Delivery Manager
Fibre Provisioning, Account Auditing, Credit Control. Sam deals with the day to day management of relationships with service partners. He monitors delivery processes and evaluates customer feedback to develop uniform procedures for quality improvement. He also reviews and audits processes to ensure quality of practice meets contractual and legal obligations.
Systems Security, Equipment Maintenance, Business Strategy. Ian's wealth of knowledge and hands-on experience in the electronics industry has been invaluable to the HD Group. He runs the HD Net Datacentre and ensures compliance with international standards and systems. He supervises the designing and evaluation of all server systems, identifies issues and implements timely resolutions.
HR Advisor/Markeing Manager, UI
Staffing, HR Policies, Performance Evaluation. Jess leads the organisation's strategic people management programme. She specialises in sourcing talent for all aspects of the business. Jess is also the Marketing Manager for Unlimited Internet, HD Group's Broadband service.
General Manager, UI
Business Strategist, Technical Support, Provisioning. Jeremy oversees the operations of Unlimited Internet, HD Group's broadband service. He monitors industry trends and government policies. He manages business objectives and measures results. Jeremy also maintains budgets, allocates resources and reviews progress. He also provides technical support, liaises with partner companies and trains and mentors staff.
Technical Support Analyst
Customer service, Troubleshooting, Account Management. Regina provides support to HD Group's Unlimited Internet and VOIP subscribers. She helps resolve customer issues and maintains broadband and telecom services for clients. She also handles the provisioning for broadband services, liaises with service providers and helps with administration and record keeping.
Technical Support Analyst
Broadband Support and Provisioning, Troubleshooting, Account Auditing. Jeff provides remote support to the HD Group's Unlimited Internet customers. He monitors and analyses customer requests and complaints and handles new broadband connections. He also provides advice, guidance and expertise to customers. Jeff also compiles reports and best practice procedures to improve services.
Technical Support & Logistics
Customer service, Troubleshooting, Account Management. Alasdair provides remote support to the HD Group's Unlimited Internet customers. He also handles ADSL2+, VDSL2, VOIP and UFB/Fibre services. Alasdair oversees order provisioning, new connections, address changes, transitions and helps with troubleshooting. He also monitors customer accounts and updates records.
Technical Support Analyst
Customer service, Broadband Support, Troubleshooting. Amy provides remote support to the HD Group's Unlimited Internet customers. She helps resolve customer issues and maintains broadband and telecom services for clients. She also handles the provisioning for broadband services, liaises with service providers and helps with administration and record keeping.